```html
HOMERINA

Refund & Return Policy

We want you to feel confident when shopping with Homerina. If something isn't right with your order, we're here to help.

Returns 30-Day Return Window

Return requests must be submitted within 30 days of receiving your order.

Refunds Secure Refund Process

Approved refunds are processed back to your original payment method.

01

Return Eligibility

We accept return requests made within 30 days of the delivery date. To be eligible for a return, the item must be unused, in its original condition, and suitable for resale.

  • Return requests must be submitted within 30 days of delivery.
  • The item must be unused and in its original condition.
  • The item should be returned with its original packaging where applicable.
  • The product must not have been physically damaged, altered, or misused.
  • Any included accessories, parts, tags, or packaging should be kept with the product.
  • You must contact us before sending an item back.
02

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please email us at shop@homerina.com with your order number and clear photos of the product and packaging.

For damaged items, please keep the original packaging until the issue has been reviewed by our team.

30-Day Return Window

Please contact us at shop@homerina.com within 30 days of receiving your order if you would like to request a return. Please make sure the product remains in good condition and is not physically damaged, scratched, broken, stained, or otherwise damaged after delivery.

03

Return Process

Before returning an item, please contact our customer support team at shop@homerina.com.

  • Your order number
  • The reason for the return
  • Photos of the product, if applicable
  • Any additional information requested by our team

Please do not send an item back without contacting us first. We will provide further instructions if your return request is approved.

04

Refunds

Once your returned item has been received and inspected, we will review its condition and determine whether it qualifies for a refund.

If your refund is approved, the amount will be processed back to your original payment method.

Please note that the time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

05

Items That May Not Qualify

A return or refund may not be accepted if the item:

  • Has been used or altered.
  • Has physical damage caused after delivery.
  • Has scratches, dents, stains, cracks, or breakage caused by improper handling.
  • Is missing parts, accessories, tags, or original packaging where applicable.
  • Shows signs of misuse or negligence.
  • Is returned after the 30-day return period.
  • Is returned without prior approval.
06

Exchanges & Replacements

If you receive an incorrect, defective, or damaged item, please contact us at shop@homerina.com.

Depending on the circumstances, we may offer a replacement, exchange, or refund after reviewing the issue.

NEED HELP?

We're here for you.

If you have any questions about returns, refunds, damaged products, or your order, please get in touch with our support team within 30 days of receiving your order.

shop@homerina.com
✦

Thank you for choosing Homerina.

We appreciate your trust and want every piece you receive to arrive safely and bring something special to your home.

```