Privacy Policy

Last Updated: September 11, 2026

At Homerina, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, or contact us.

This Privacy Policy explains what information we collect, how we use it, and how we protect your information when you use our website.

1. Information We Collect

When you visit or shop on Homerina, we may collect certain information necessary to provide our services and process your orders.

This may include:

• Your name

• Email address

• Billing and shipping address

• Phone number

• Order and purchase information

• Payment-related information

• Information you provide when contacting our support team

• Website usage and browsing information

• Device, browser, IP address, and technical information

We only collect information that is reasonably necessary to operate our website and provide our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfil your orders

• Arrange shipping and delivery

• Provide order updates and tracking information

• Process payments and refunds

• Respond to customer service enquiries

• Manage returns and exchanges

• Improve our website, products, and customer experience

• Detect and prevent fraud, misuse, or unauthorised activity

• Send promotional or marketing communications where permitted and where you have chosen to receive them

• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments made through Homerina are processed using third-party payment providers.

Homerina does not need to store your complete payment card details on our website. Payment information is handled by the relevant payment provider according to its own privacy and security practices.

We recommend reviewing the privacy policy of your chosen payment provider for more information about how payment information is handled.

4. Cookies and Tracking Technologies

Homerina may use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Cookies may help us:

• Remember your preferences

• Keep items in your shopping cart

• Understand website traffic and usage

• Improve website functionality

• Provide relevant marketing and advertising

You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some features of the website.

5. Information Sharing

We do not sell or rent your personal information.

We may share necessary information with trusted third-party service providers that help us operate Homerina, including:

• Payment processors

• Shipping and fulfilment providers

• Shopify and related ecommerce services

• Website hosting and technical service providers

• Analytics and marketing service providers

• Customer support services

These providers may only receive information necessary to perform the services they provide to us.

We may also disclose information when required to comply with applicable law, protect our rights, prevent fraud, or protect the safety of our customers and others.

6. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and process orders.

Information submitted through our store may be processed by Shopify and its service providers as necessary to provide ecommerce functionality.

For more information about how Shopify handles personal information, please review Shopify's privacy policy.

7. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you information about:

• New products

• Special offers

• Promotions

• Seasonal collections

• Updates from Homerina

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

8. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

Homerina is not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

9. Data Security

We take reasonable measures to protect the personal information we collect from unauthorised access, misuse, alteration, or disclosure.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of your information.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide our services

• Complete transactions

• Maintain business and transaction records

• Resolve disputes

• Prevent fraud

• Comply with applicable legal obligations

When information is no longer required, it may be deleted or securely disposed of where appropriate.

11. Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain personal information

• Opt out of certain marketing communications

• Request information about how your personal information is used or shared

To make a privacy-related request, please contact us using the details below.

12. Children's Privacy

Homerina does not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can review and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable requirements.

When we make changes, we will update the Last Updated date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

14. Contact Us

If you have any questions about this Privacy Policy, your personal information, or how Homerina handles privacy matters, please contact us:

Email: shop@homerina.com

We will do our best to respond to your enquiry as soon as reasonably possible.

15. Your Trust Matters

At Homerina, we value your trust. We aim to handle your personal information responsibly and provide a safe and reliable shopping experience.